ABSTRACT THE RELATIONSHIP BETWEEN THE QUALITY OF HEATH SERVICES WITH OF OUTPATIENTS AT THE SPACE OF A DISEASE IN CLINICS dr. ZAINOEL ABIDIN BANDA ACEH THE YEAR 2015 Debby Putri Jaslida1, Ade Dita Putri, SKM., MPH2 Background :The level of customer satisfaction is a health care institution added value for doctors, paramedics, pharmaceutical companies, suppliers of medical equipment, including the leadership of the institution of health care service providers (Muninjaya, 2013). Research Purposes : To determine the relationship between health service quality (responsiveness officers, reliability, communication, attitude and empathetic officers) with patient satisfaction in the Internal Medicine Clinic in dr. Zainoel Abidin Banda Aceh in 2015. Research Methods : This study is analytic, with a population of 5,780 people, the total sample in this study are patients with diseases in as many as 99 people. The sampling technique was accidental sampling. The way of collecting data by interviewing and distributing questionnaires. This research was conducted on May 22 until June 22, 2015, Research Result :The results showed that 57 (57.6%) of respondents are satisfied, 57 (57.6%) of respondents said good responsiveness, 61 (61.6%) of respondents stated reliability good, 61 (61.6%) of respondents said good communication, 60 (60.6%) of respondents expressing good officer, 64 (64.6%) of respondents expressed empathy. Conclusions and Recommendations :From Chi Square test obtained by p value = 0.006 means that there is a relationship between the responsiveness of officers with patient satisfaction, p value = 0.002 means that there is a relationship between the reliability of the satisfaction of patients, p value = 0.002 means that there is a relationship between communication with patient satisfaction, value p value = 0.004 meaning that there is a relationship between the attitude of officers with patient satisfaction, and p value = 0.259 means that there is no relationship between empathy with patient satisfaction. Expected paramedics can improve optimal health care (friendly, attentive, communicative, cooperation and responsibility). Keywords: patient satisfaction, quality of health care

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2016